Canada · Region
Locked out in Alberta?
Here are the statutes that protect Alberta residents and the regulators that actually investigate complaints. Filing takes about ten minutes per office, costs nothing, and is the single most effective thing you can do.
Laws that apply where you live
- Competition Act, s. 74.01 (misleading representations)Marketing a free service as reliable while gating recovery behind a paid upgrade is a misleading representation in a material respect.Read the statute →
- PIPEDA, Principle 9 (right of access)You have a statutory right to access your own personal information. A permanent automated lockout with no human reviewer is a refusal of access.Read the statute →
- Consumer Protection Act (Alberta)Section 6 prohibits unfair practices including representations a supplier knows or ought to know are deceptive.Read the statute →
Where to file
- Competition Bureau Canada →Federal — file from anywhere in Canada.
- Office of the Privacy Commissioner of Canada →Federal PIPEDA complaints.
- Service Alberta — Consumer Investigations →
Cities & towns in Alberta
Each city page restates the same statutes and offices so you can share a link that says "here's what to do, where you live."