Canada · Region
Locked out in British Columbia?
Here are the statutes that protect British Columbia residents and the regulators that actually investigate complaints. Filing takes about ten minutes per office, costs nothing, and is the single most effective thing you can do.
Laws that apply where you live
- Competition Act, s. 74.01 (misleading representations)Marketing a free service as reliable while gating recovery behind a paid upgrade is a misleading representation in a material respect.Read the statute →
- PIPEDA, Principle 9 (right of access)You have a statutory right to access your own personal information. A permanent automated lockout with no human reviewer is a refusal of access.Read the statute →
- Business Practices and Consumer Protection Act (BC)Section 4 — deceptive acts include any oral, written or visual representation that has the capability to deceive.Read the statute →
Where to file
- Competition Bureau Canada →Federal — file from anywhere in Canada.
- Office of the Privacy Commissioner of Canada →Federal PIPEDA complaints.
- Consumer Protection BC →
Cities & towns in British Columbia
Each city page restates the same statutes and offices so you can share a link that says "here's what to do, where you live."