United States · Region
Locked out in Massachusetts?
Here are the statutes that protect Massachusetts residents and the regulators that actually investigate complaints. Filing takes about ten minutes per office, costs nothing, and is the single most effective thing you can do.
Laws that apply where you live
- FTC Act, s. 5 (unfair or deceptive acts)Substantial injury (loss of email, photos, 2FA), not reasonably avoidable by the consumer, with no countervailing benefit — the FTC's three-prong unfairness test.Read the statute →
- Sherman Act, s. 1 (tying)Forcing customers to buy product B (Workspace / One / Ads) to recover product A (Gmail) is the classic shape of an illegal tying arrangement when product A's market has dominance.
- Massachusetts Chapter 93AG.L. c. 93A § 2 — unfair or deceptive acts or practices in trade or commerce; provides for multiple damages and attorney fees.
Where to file
- FTC — Report Fraud →Federal — file from anywhere in the US.
- Massachusetts Attorney General — Consumer Complaints →Search opens the official AG complaint page for your state.
Cities & towns in Massachusetts
Each city page restates the same statutes and offices so you can share a link that says "here's what to do, where you live."