United States · New York
Locked out in Rochester?
If you live in Rochester, the same statutes that protect every New York resident protect you. Here's exactly what to do — in the order to do it.
Step 1 — Know what's on your side
- FTC Act, s. 5 (unfair or deceptive acts)Substantial injury (loss of email, photos, 2FA), not reasonably avoidable by the consumer, with no countervailing benefit — the FTC's three-prong unfairness test.Read the statute →
- Sherman Act, s. 1 (tying)Forcing customers to buy product B (Workspace / One / Ads) to recover product A (Gmail) is the classic shape of an illegal tying arrangement when product A's market has dominance.
- New York General Business Law § 349Deceptive acts or practices in the conduct of any business, trade or commerce — broad consumer-facing standard.Read the statute →
Step 2 — File where you live
These offices accept complaints from any resident of New York, including Rochester. Filing is free.
- FTC — Report Fraud →Federal — file from anywhere in the US.
- New York Attorney General — Consumer Complaints →Search opens the official AG complaint page for your state.
Step 3 — Generate your letter
Our letter tool drafts a per-platform complaint you can paste into the regulator forms above, or attach as a PDF.
This page is generic by design — it does not name a specific case in Rochester. It exists so that searching "locked out of Google in Rochester" turns up an actionable page in your language and your jurisdiction instead of another forum thread that ends in "try recovery again." Nothing on this site is legal advice; for advice about your situation, talk to a licensed lawyer in New York.