Canada · Region
Locked out in Ontario?
Here are the statutes that protect Ontario residents and the regulators that actually investigate complaints. Filing takes about ten minutes per office, costs nothing, and is the single most effective thing you can do.
Laws that apply where you live
- Competition Act, s. 74.01 (misleading representations)Marketing a free service as reliable while gating recovery behind a paid upgrade is a misleading representation in a material respect.Read the statute →
- PIPEDA, Principle 9 (right of access)You have a statutory right to access your own personal information. A permanent automated lockout with no human reviewer is a refusal of access.Read the statute →
- Consumer Protection Act, 2002 (Ontario) — unfair practicesSection 14 prohibits false, misleading or deceptive representations. Funnelling a locked-out user only to a billing page qualifies.Read the statute →
Where to file
- Competition Bureau Canada →Federal — file from anywhere in Canada.
- Office of the Privacy Commissioner of Canada →Federal PIPEDA complaints.
- Ontario Ministry of Public and Business Service Delivery — consumer complaint →
Cities & towns in Ontario
Each city page restates the same statutes and offices so you can share a link that says "here's what to do, where you live."