Canada · Region
Locked out in Quebec?
Here are the statutes that protect Quebec residents and the regulators that actually investigate complaints. Filing takes about ten minutes per office, costs nothing, and is the single most effective thing you can do.
Laws that apply where you live
- Competition Act, s. 74.01 (misleading representations)Marketing a free service as reliable while gating recovery behind a paid upgrade is a misleading representation in a material respect.Read the statute →
- PIPEDA, Principle 9 (right of access)You have a statutory right to access your own personal information. A permanent automated lockout with no human reviewer is a refusal of access.Read the statute →
- Loi sur la protection du consommateur (Quebec CPA)Article 219 — no merchant may, by any means whatever, make false or misleading representations to a consumer.Read the statute →
- Loi 25 (formerly Bill 64) — access & portabilityQuebec residents have an enforceable right to access and port their personal information.
Where to file
- Competition Bureau Canada →Federal — file from anywhere in Canada.
- Office of the Privacy Commissioner of Canada →Federal PIPEDA complaints.
- Office de la protection du consommateur →
- Commission d'accès à l'information →
Cities & towns in Quebec
Each city page restates the same statutes and offices so you can share a link that says "here's what to do, where you live."