Payment & refund abuse

They take your money instantly. Then they stall.

Booking platforms, marketplaces, and OTAs that charge your card the second you click — and then tell you a refund was 'processed' when no money ever moved. Here's who's doing it, what laws they're breaking, and exactly where to file.

Case #1

Agoda

Booking Holdings Inc. (NASDAQ: BKNG)

Card charged the instant you book. Service fails (host no-show, room unavailable, host claims illness). Support tells you a refund was 'processed' weeks ago. Your bank sees nothing. You're stuck in a loop between Agoda saying 'ask your bank' and your bank saying 'nothing was sent.' Meanwhile they hold your money — sometimes for months, sometimes forever.

Read & file →

Got a story like this?

If a company took your money and refused to give it back, send the details — anonymized if you want — to stories@allannott.tech. If the pattern repeats across enough customers, it gets its own page here.